As Indonesia’s Line Bank shifted from its old core banking system to a new one, the institution encountered fresh challenges in supporting and monitoring its IT infrastructure. Line Bank, part of the Line Financial Group from Korea, needed a monitoring solution capable of keeping up with this modernization.

Jimmy Eduard Rizky, Head of the IT Core Banking department at Line Bank Indonesia, recalls, “Currently, we are undergoing a transformation from the old core banking system to a new one, where the new technology also requires updated support and monitoring systems.” The shift required a partner that could provide both robust support and a solution tailored to their needs. That’s where WhaTap came in.

Choosing WhaTap: Excellence in Integration and Support

The decision to implement WhaTap was driven by two critical factors: the excellence of the product and the quality of local support offered.

“Why do we call it product excellence, because WhaTap offers superior integration with several systems we currently use. As for support, they have been very helpful throughout the installation and configuration process and have even provided training to ensure we can operate the WhaTap application effectively.”

In navigating the complexities of modern financial operations, Line Bank needed a seamless, reliable solution to unify its IT monitoring across multiple systems. WhaTap emerged as the ideal choice, providing a robust platform that integrates effortlessly with various core banking applications, enabling centralized oversight and streamlined management.

The WhaTap team’s dedicated support proved invaluable during implementation, offering responsive assistance and in-depth training that empowered Line Bank’s IT staff to confidently leverage the platform’s full capabilities. 

Streamlining Operations for Greater Efficiency

Since implementing WhaTap, Line Bank has transformed its approach to IT monitoring, achieving impressive operational gains. Transitioning from fragmented monitoring tools to WhaTap’s unified dashboard has significantly streamlined workflows, enabling the IT team to oversee multiple applications through a single, intuitive platform.

Jimmy Eduard Rizky, Head of the IT Core Banking department, explains, “Currently, we use WhaTap to monitor three different systems and all of them are functioning seamlessly on  the WhaTap Monitoring Dashboard.” This streamlined setup not only accelerates response times and boosts the IT team’s efficiency but also enhances the overall stability of banking services, ultimately delivering a more reliable experience for Line Bank’s customers.

Reflecting on WhaTap’s impact, Jimmy confidently endorses the solution: “I believe that every company in Indonesia should consider trying WhaTap in their systems.” This recommendation speaks to WhaTap’s comprehensive support, robust functionality, and proven results in creating a more efficient and integrated approach to IT monitoring across the financial industry.

Reliable Partnership is a Foundation of Success

A strong partnership with responsive support has been instrumental in Line Bank's success with WhaTap. Throughout the integration process and daily operations, WhaTap’s dedicated customer support team has been a vital asset, providing hands-on assistance and quick solutions that empower Line Bank’s IT department to work seamlessly. 

“The customer support service from WhaTap is excellent. When we collaborate with their team, they are very responsive. Any inquiries or needs we have are addressed quickly, and implementations are carried out promptly.”

This local presence means that whenever issues arise, Line Bank can consult directly with the Indonesia-based WhaTap team, ensuring rapid resolutions that maintain productivity. By addressing inquiries promptly and implementing solutions without delay, WhaTap’s support team has simplified Line Bank’s daily IT operations.

This reliable partnership has not only enhanced Line Bank’s experience with WhaTap but also reinforces the bank’s commitment to delivering excellent service to its customers. 

Looking Ahead

Line Bank’s partnership with WhaTap has positioned them for future success. “We are very satisfied with the implementation of the WhaTap application at Line Bank,” says Jimmy. The integration process has been smoother thanks to the responsiveness of the WhaTap support team.

As Line Bank continues to evolve, they are confident in their decision to collaborate with WhaTap, believing it will facilitate long-term success and operational efficiency.