What is the WhaTap Monitoring Academy: a summary of the target, schedule, and progress

What are the features of WhaTap monitoring, and what problems can they actually solve?

We've introduced WhaTap, but do you need a systematic guide on how to start using it?

In order to solve these problems, WhaTap 'WhaTap Monitoring Academy'It is being carried out. The WhaTap Monitoring Academy is an educational program designed not only for customers using WhaTap, but also for those who are concerned about monitoring.

More than just an introduction to features, What problems occur in the actual operating environment, and what functions can effectively respond to themThis is a hands-on session centered around In this article, I'll introduce in detail why the WhaTap Monitoring Academy was created, what it covers, and how it works.

What is “WhaTap Monitoring Academy”?

What is WhaTap Monitoring Academy Customers using WhaTap or those with questions or concerns about monitoringThis is an educational program designed for The focus is on how to detect problems in real operating environments and respond quickly. The sessions focus not only on product-specific function guidance, but also on setting methods, problem analysis perspectives, and practical examples tailored to actual operating situations.

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For academies

Currently, we are conducting training mainly for customers who are already using WhaTap. However, if you have always been interested in WhaTap, if you are concerned about monitoring, or if you want to get relevant insights Anyone can participate by applying.

Academy dates and locations

The schedule of academy sessions can be found on the following information page. 👉 Go to 2025 WhaTap Monitoring Academy page

Offline sessions scheduled for this year include a browser monitoring session in September and a server monitoring session in November, all of which will be held near Gangnam Station. Live webinars are held in July and October, WhaTap's official YouTube channelIt will be carried out through

Academy progress

In 2024, the WhaTap Monitoring Academy held a session on the topic of application, browser, and server monitoring. Each session focused on how the key features of each product can be used in an actual operating environment, and was designed to be of practical help to everyone from beginners to experienced monitoring users.

When a problem occurs What kind of screen can be used to quickly identify the cause, we How to catch abnormal signs that you weren't aware of I guided them from an analytical perspective, focusing on problems encountered in the field, etc.

Some of the sessions held in 2024 can be viewed again on WhaTap YouTube.

• Application monitoring sessions: APM should be written like this
• Browser monitoring sessions: Analysis of fault types in the front-end section and check the performance experienced by customers as a result
• Server monitoring session: How can server operators maintain service stability while spending less time?

A hands-on, hands-on session was also held. This session focused on the following exercises so that they can be applied directly in a real production environment:

• How to set notification conditions suitable for the service
• Configuring notifications using a log parser
• Designing dashboards centered on key metrics using Flex boards

The participants went beyond simple explanations, Experience improving practical application by configuring and testing features yourselfI was able to do it.

 

Reasons for planning an academy

In fact, when I met many customers, they often only looked at the basic dashboard because they didn't know how to use WhaTap even after introducing it. though Monitoring isn't just about looking at numbers or notifications; it's a process of detecting problems, responding quickly, and finding the root causeThis is important.

WhaTap monitoring provides a wide range of functions and menus to suit various purposes and situations (see image below). However, in reality, in the midst of busy work, every time Wattap DogsThere are also many people who have trouble learning the features by referring to. So WhaTap Training that directly helps in practiceI decided to plan the “WhaTap Monitoring Academy” with the idea that it should be provided.

There were also the following challenges that customers actually experienced in the field.

1. Failure analysis that was difficult to know where to start

There was a customer who took action after a service failure occurred, but was struggling because they didn't know what menu to use to start analyzing the problem. I knew I needed to look at the data, but I didn't know which to check the dashboard, heatmap, or statistics first, so I ended up checking each menu one by one, which took a lot of time.

2. Important issues embedded in allowed errors

Some customers confirmed the problem, but there were also cases where it took a long time to identify a really important issue because too many transaction errors were displayed. As acceptable errors or unnecessary transactions continue to pile up, important errors requiring actual action are buried, and in some cases, overall statistics are affected.

3. If you missed a browser-initiated failure

There were also cases where a service problem occurred due to a failure at the front end of WAS, but it was difficult to check directly on the APM screen. In this case, browser monitoring was able to identify clues to the problem, but customers were only looking at the application dashboard, which delayed recognition of the failure.

Monitoring isn't just about collecting data. The essence of monitoring is to monitor services instead of 24 hours a day, provide immediate notifications when problems occur, and help analyze the cause quickly.

It is WhaTap's role to monitor and collect data 24 hours a day here. However, the process of setting alerts, analyzing issues, and gaining insights is up to the customer.

Therefore, the WhaTap Monitoring Academy was designed to reduce the difficulties caused by improper use of monitoring and to help customers detect and respond to problems more effectively.

Future plans

In 2025, we plan to reorganize application, browser, and server monitoring sessions on a different topic than last year. Focusing on how each product can be used in an actual operating environment, we are preparing more practical and field-oriented content.

Also, a newly designed New features and improvements will also be introduced through the 'What's New in WhaTap' sessionI will give it to you. In this session, we will explain the background of feature development and usage scenarios along with a brief demonstration, and help you intuitively understand and immediately use what was difficult to grasp with release notes alone.

👉 Go to 2025 WhaTap Monitoring Academy page

To help customers set up monitoring more proactively and resolve issues quickly through WhaTap's various features. That is the direction WhaTap Monitoring Academy is aiming for. WhaTap will work with you to consider and guide you to improve service quality and stabilize operations.